Return and Refund Policy
By placing an order, You confirm that You have read, understood and accepted these following policy.
Refund: If you apply a refund request . Money will be return back to your account within 7-15days after we agreed
30-Day Exchange & Return Policy
If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please
contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved
then you can return the glasse to us with the order number on the packaging(The order number is very important on
the packaging,because we need to return your money accroding the correct order number).Of course we will be sending
a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we
review the case,our customer service team will review the request and will send further instructions.
OHWOAI reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.
Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the Item quality has problems).
Return&Exchange Service Procedure:
1.Please login to your OHWOAI account and locate the order you are not satisfied with.
2.Please contact OHWOAI support.Please select the service type, either an Exchange or Refund. Choose the specific frame and describe the
issues that have caused the need for a refund/exchange. Please upload your original prescription if you have a prescription issue.For
damaged/defective glasses, pictures are also necessary.
3.Once we received your request, your exclusive Customer Service representative will email you back to rectify the issue with 24 hours
(48 hours on weekends). Please check your spam folder if you don't hear back from us prior to chasing us up as it might have gone into this
folder. Please follow the instructions that are provided by our customer service representative.
Return Office Address
- For US Market: 116-117 2012 Jaffa Drive, St Cloud, FL, 34771, USA.
- For Other Markets: B2 JuYin Industrial Area, JiHua, LongGang ShenZhen, 518112 Guangdong, China
My Item were damaged on arrival. What can I do?
We will take full responsibility for Damaged goods problems and we can remake totally free or offer a full refund.
Please contact us immediately, and provide us with your order number, frame number, along with pictures of the damaged item.
The Item received are not what I ordered!
We will take full responsibility if we have not fulfilled your order according to your order details: Channel, Capacity, color, and style,. If the prescription is incorrect, please send us a photo of your original prescription, along with the order number, and Item number. If you received the wrong Item, please send us a photo of it, along with your order number and frame number.
I received Item with missing parts or defects.
If you received Item with missing parts, please send us a photo, along with your order number.
If your Item have defects, please send us photos of defects, along with your order number.
If you are missing parts or the Item have little defects that will not affect normal wear, and you'd like to accept the Item,we can send you a voucher or partial-refund as compensation.
The Item are broken after wearing less than 30 days.
If your Item are subsequently faulty due to the workmanship/quality of the materials within 30 days of receiving them,a new Item will be remade and resent to you at no additional cost to you. Or alternatively we can send you a discount code to
put towards the purchase of new Item and include free shipping with OHWOAI.
The Item size is too big for me, so I can not see out of them.
Working out the right Item size is a common issue when purchasing Item online. Measure your Item to confirm the Item size,
and contact us within 30 days of receiving these original Item. Please just send them back to us or exchange new item for you.
Just please note that you will be responsible for paying for your own shipping costs for returning your item.
The Item are good, but I do not think they look good on me.
If you do not like the style, the color, or others, please contact us within 30 days of receiving the Item. Please just send them
back to us or exchange new item for you.Just please note that you will be responsible for paying for your own shipping costs
for returning your item.
- Please contact our Customer Support Team to ask for before returning.
- The complete original packaging box is required when returning the goods so as not to affect our secondary sales.
- Frame color in reality may differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds.
- Please note the item size is manual measurement may have an error within 1-3mm.
- We do not provide a replacement service for Non-OHWOAI purchased item.